+ How do I return the order?

* You can return the product that reaches you within 7 days, provided that it is unused, undamaged, and has not lost its salability feature.

+ How many days is the return period?

*You can return the product that reaches you within 7 days.

+ To which address will I send my return?

*OTTOMAN COSTUMES : You can send them to Yavuz Selim Mahallesi 1002 street no:8 BAĞCILAR / ISTANBUL by ARAS Cargo

+ How long does it take to get the refund of the returned product price?

*All transactions regarding the returned product are finalized within 10 days from the time your product reaches our warehouse. When your products reach us and your return is notified to your bank, SMS and e-mail are sent to your phone number / e-mail address information you have given.

+ Can I see the refund of my return product price on your site?

*You can view the refunds made to your credit card in the 'My Account' section, in the 'Return Requests' tab.

+ Why is my refund made in installments?

*The entire price of the product you have purchased in installments is returned to your credit card, but the refund of your refund to your credit card by your bank is reflected to your card in installments.

+ Can I get my refund amount on my credit card as a gift certificate instead of a refund?

*You can also use your refund amount as a gift certificate. All you have to do is to respond to the e-mail we sent you about your return within 48 hours... After you convert your return into a gift check, you can use the amount for any order you want. However, when you return your order that you have created with a return gift certificate, your refund will be reflected in your credit card account within 24 hours. Your gift voucher cannot be converted into a voucher for a second time.

+ Can I change the size/number of the products instead of returns?

*You can complete the product you want to change from the My Account Section by entering the Support Requests section.

+ How can I cancel my order?

*You can cancel your order by sending a message to us from the communication section of our site or by calling our call center at 0212 634 05 10.

+ What are the Return Conditions?

*The product to be returned must be undamaged, unused and not damaged as a result of misuse.
The product/products you want to return must be sent with all accessories and original box.
The product must be unused and the barcode must not be damaged or broken.

Attention :

* Since our products are usable & wearable for special occasions and moments, you need to inform us on the same day from the moment you receive the product that you want to return, by calling 0212 634 05 10 or by e-mail: support@osmanlikaftani.com, and send it to us by Aras Cargo. Otherwise, the return will be made by making a deduction from the rental price for each day that passes for the product. If This Amount Exceeds The Order Amount, No Refunds Will Be Made

* For the Size Change of the Product You Have Bought, You Can Notify Us by Phone Number 0212 634 05 10 and Send the Product to Us Free of Charge with Aras Cargo.

* The Cargo fee of the product you want to return is deducted from the order amount, including the Outgoing / Incoming, and the remaining part is returned.